Refund policy

At Veloura, we stand behind the quality of our products. If your item arrives damaged or is not as described, you may request a refund within 14 days of delivery.

To be eligible for a refund, your request must meet the following conditions:

• The item must have arrived damaged or materially different from its product description.
• You must contact us within 14 days of receiving your order.
• Proof of the issue (such as photos) may be required to process your request.

To initiate a refund, please contact us through the "contact us" page on the website with your order number and a description of the issue. Once your request is reviewed and approved, your refund will be processed to your original payment method within 5–10 business days.